Payment Policy
Full payment of the order is due at the time the order is placed on our website and includes relevant delivery fees, which can be seen below.
The payment processing providers we currently use on our webite are PayPal and Stripe. These are two of the most trusted payment providers worldwide. The providers process payments and do not supply ourselves with any sensitive customer payment-related information, and we like it this way. You will be notified if a payment has not been successfully processed as soon as we become aware.
Your order will only be processed once a successful payment has been established to have been made to ourselves.
Shipping Policy
We are responsible for the appropriate handling, packaging and delivery of your order to you.
Orders will be shipped within 1 working day if the item is in stock and we have the sufficient quantity ordered. We will let you know as soon as the order is placed if there is a delay that extends this period to check if you are accepting of these terms.
We process orders on a weight-basis and these are our current shipping costs:
- Up to 1kg - Royal Mail 48 Hour tracked - £3.99
- Between 1kg and 3kg - Yodel Direct Shipping (typically 2-3 days from dispatch) - £4.99
- Between 3kg and 5kg - Yodel Direct Shipping (typically 2-3 days from dispatch) - £5.99
- Between 5kg and 10kg - Yodel Direct Shipping (typically 2-3 days from dispatch) - £7.99
- Above 10kg (No shipping currently, but free store collection available)
If your order is taking longer than the guidelines given above, or has been damaged during transit, please notify us as soon as possible with photos so as to speed up any processes on our end.
Our shippping rates are a true reflection of the cost to ourselves, being a small independent retailer. We hope one day to ship the sorts of volumes that allow us to decrease the rates and, in turn, reflect these in the prices we charge to customers. it is our belief that a retailer should never profit on delivery.